Order your compounded medication
Fast, secure, and convenient ordering – available for collection or delivery Australia-wide.
Order now Speak with a pharmacist
Jump to:
Compounding services at Slade Pharmacy Richmond
We specialise in high-quality sterile and non-sterile compounded medications, tailored to meet individual patient needs. Whether you’ve been prescribed custom eye drops, IVF treatments, or men’s health medications, we ensure your prescription is prepared under stringent quality-controlled conditions.
With 60 years of experience, our expert pharmacists work closely with healthcare providers to prepare compounded medications that are not readily available off the shelf.
We offer:
Eye drops: Custom formulations for adults, children, and pets, including preservative-free options IVF medications: Specialised fertility treatments tailored to individual patient needs Erectile dysfunction (ED) medications: Personalised formulations to support men’s health Veterinary products: Custom compounded treatments for pets
Ordering your medication is simple and secure. Follow the steps below to get started.
Step 1
Obtain your prescription
Your healthcare provider prescribes a compounded medication tailored to your needs.
Step 3
Choose collection or delivery
We aim to have prescriptions ready within 72 hours from receipt of your order.
Choose in-store collection at selected Victorian locations or opt for Australia-wide delivery.
You will receive tracking details via email once your order is dispatched. Please allow extra time for delivery.
Prescription requirementsPrescription requirements
To comply with legal requirements, an original prescription must be provided before medication can be dispensed. Please ensure:
All required patient and prescriber details are included The prescription specifies the correct dosage, formulation, and quantity
Please post your original prescription to:
Slade Pharmacy Richmond Epworth Hospital, Ground Floor 89 Bridge Road Richmond VIC 3121
Order your compounded medication online for delivery Australia-wide.
Order now
Collection locationsCollection locations
Frequently asked questions (FAQs)Frequently asked questions (FAQs)
Placing an orderPlacing an order
How do I place an order for compounded medication?
Can I order over the phone?
No, all compounded medication orders must be submitted online through our secure order form. This ensures accuracy, tracking, and efficient processing. If you require urgent assistance, please call our Richmond team at 03 8420 0700.
What information is required to place an order?
To place an order, you will need:
A valid prescription
Your personal details
Medication details including dosage and quantity
Preferred collection or delivery option
Do I need a prescription for compounded medication?
Yes, an original prescription is required before your medication can be dispensed.
Can I send my prescription electronically?
Yes, you can upload a scanned copy of your prescription; however, the original (physical script) must be mailed or presented in-store before your medication can be dispensed, as required by law.
Where do I send my physical prescription?
Please mail your original prescription to:
Slade Pharmacy Richmond Epworth Hospital, Ground Floor 89 Bridge Road Richmond VIC 3121
Order processing & deliveryOrder processing & delivery
What forms of online payment do you accept?
We accept PayPal and major credit and debit cards, including Visa and Mastercard. Online payments are processed securely through our payment portal.
How long does it take to process my order?
It typically takes 72 hours to process and prepare your medication. Please wait for confirmation from the pick-up site before collection.
When will my order be delivered?
Once processed, orders are shipped via express post within 48-72 hours. You will receive an email with tracking details once your order has been dispatched.
Metro areas: Delivery is usually completed within 24 hours
Rural and interstate areas: Delivery times may vary, and significant delays can occur
Important note: Orders are not dispatched on Fridays
How much is delivery?
Delivery costs depend on location and order size. The standard Australia Post Express delivery fee applies, and you will see the cost at checkout when placing your order.
Do you deliver to PO boxes?
Yes, we can deliver to PO boxes within Australia via Australia Post Express.
Will I have to sign for my delivery?
Yes, most orders require a signature upon delivery to ensure secure receipt. If no one is available, Australia Post will leave a collection card for pick-up at your nearest post office.
Can I check the status of my order?
Yes, once your order has been dispatched, you will receive an email with tracking details. You can use these details to check your order status through Australia Post.
What if I’m not available to receive my delivery?
Please ensure someone is available to accept the delivery or check your post box for missed delivery notices.
Can I combine orders for family members to save on postage?
Yes, place the first order with postage and subsequent ones as ‘collection,’ leaving a note to combine them.
Can I add items to an order that has already been placed?
No, once an order has been processed, we are unable to modify or add additional items. If you need to place an additional order, we recommend doing so as soon as possible and leaving a note to request combined shipping.
Prescription managementPrescription management
How do I know how many repeats I have left?
This information is available on your medication label, or you can contact our customer service team.
What happens if I run out of repeats?
We will notify you by placing a ‘Last Repeat’ label on your last order. Please arrange a new prescription with your healthcare provider. For safety reasons we are unable to provide an ‘owing’ for the compounded products without seeing a new prescription.
When does my prescription expire?
Your prescription is valid for 12 months from the date it was written.
Storage & handlingStorage & handling
Do I need to refrigerate my compounded medication?
Some medications, such as certain eye drops, require refrigeration. Storage instructions will be provided with your order.
What is the difference between preservative and preservative-free atropine eye drops?
Product Size/Volume Stability/Expiry Storage Comments Atropine PRESERVATIVE 7.5ml 60 days unopened, 28 days in-use expiry after opening Room temperature Contains Benzalkonium Chloride Atropine PRESERVATIVE FREE 4 x 3ml 56 days unopened, 7 days in-use expiry per bottle after opening Room temperature No preservative: one-month supply
Can you compound atropine 0.01% eye drops?
No, under TGA regulations, we cannot compound commercially available medications such as Eikance®. However, if you have an allergy to an excipient, and this is endorsed by your prescriber, we can compound it for you.
What types of compounded eye drops do you prepare?
We prepare customised eye drops for adults, children, and pets, ensuring they meet the highest quality standards. A list of products is also available on our secure online order form.
Are you able to compound eye drops in smaller volumes?
Unfortunately, we currently compound eye drops only in the specified volumes available.
Do I need to refrigerate Trimix from Slade Pharmacy?
No, our Trimix formulation does not require refrigeration and should be stored in a cool, dark place below 25°C. If temperatures are extremely high, you may refrigerate it temporarily, but it must be brought to room temperature before use.
Why does Trimix from Slade Pharmacy not require refrigeration when others do?
Unlike other formulations that contain alprostadil (which requires refrigeration), our Trimix formulation only contains atropine, papaverine and phentolamine and is stable at room temperature.
Does refrigeration extend the expiry date of Trimix?
No, refrigeration will not extend the expiry date. Always store Trimix in a cool, dark place below 25°C.
Does Slade Pharmacy compound a Trimix that contains alprostadil?
Yes, we offer Promix, which contains alprostadil, papaverine, and phentolamine. Promix must be refrigerated at 2–8°C and brought to room temperature before use.
If your doctor requires further details about the exact ingredients or concentrations of Promix, they can contact our pharmacy team at 03 8420 0700 for clarification.
Loyalty & rewardsLoyalty & rewards
Can I earn SladePLUS points on compounded orders?
Yes! Please include your member number in the order form to ensure your points are added.
Returns & quality assurance Returns & quality assurance
What can I do if I find defective or damaged products in my order?
If you receive a damaged or defective item, please contact us immediately at 03 8420 0700 or email [email protected]. Due to pharmacy regulations, we are unable to accept returns of compounded medications unless there is a confirmed quality issue.
Dispensing & Shipping PolicyDispensing & Shipping Policy
Prescription requirements To make sure we’re able to prepare and dispense your medication accurately and without delay, we need a valid, clear, and legible prescription. If any part of the script is unclear or incomplete, we’ll need to get in touch with your doctor to clarify before we can proceed – this might delay the order.
Prescriptions can be uploaded via our secure online form, emailed to us, or posted.
Order fulfilment Once your prescription is received and verified, our pharmacists will review it and prepare your medication. For compounded prescriptions, this can take one to three business days depending on the complexity.
We’ll keep you updated along the way, and you’ll hear from us if we need anything else.
Shipping & delivery We aim to ship orders the same day they’re ready. Once your parcel is lodged with Australia Post, you’ll receive a tracking number directly via email from their system, using the contact details provided with your order.
After dispatch, delivery times depend on Australia Post or the courier service used. While we’re happy to assist with tracking or resolving delivery issues, please note that once your order has left our pharmacy, the delivery process is managed by the courier.
Cold chain & special medications Items that need refrigeration or temperature control will be packaged appropriately to keep them safe in transit. Shipping methods and timelines may vary depending on medication type and destination.
Learn more about Slade Pharmacy’s 60 years of experience in compounding medications.
Learn more